Refund policy

At UrbanCap, we want you to love your new cap! If for any reason you are not completely satisfied, we offer hassle-free returns and refunds.

Eligibility:

• Returns must be requested within 30 days of receiving your order.
• Items must be unused, in original condition, with tags attached.
• Personalized or custom caps may not be eligible unless defective.

How to Return:

1. Contact our support team at support@urbancap.shop with your order number and reason for return.
2. Our team will guide you through the return process and provide a return address.
3. Ship the item securely. We recommend using a trackable method to ensure safe delivery.

Refunds:

• Once we receive and inspect your returned item, your refund will be processed within 5–7 business days.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

Your satisfaction is our top priority. We strive to make returns easy and stress-free!